Certificate III in Community Services

Course Reference


Maximum 24 months

Delivery Method

Flexible including work placement

Enrolment Method
Open enrolment

Prospective Career Roles

Neighbourhood centre worker Community care worker Youth care worker Juvenile justice court officer Youth housing support worker Juvenile justice officer Client contact Indigenous youth worker

Assessment Methods

Short answer questions
Case studies
Workplace portfolio
Research reports
Work Placement


Community services workers provide support to individuals and groups. Employment for this occupation fell slightly in the past five years and rose strongly in the long-term (ten years). Looking forward, employment for Community Workers to November 2018 is expected to grow very strongly.

This is a medium sized occupation (17,800 in November 2013) suggesting that opportunities for Community Workers may be limited in some regions.
Course Information

Delivery Method

The Certificate III in Community Services is delivered through a blended delivery method. You will be provided with a ‘Learner Resource’ and ‘Assessment Booklet’ for each unit of competency. Assessments are to be completed in normal word document attached to an email and sent directly to your trainer for all theoretical assessments.

It is a requirement of this qualification that you will undertake work placement. This will provide you with the necessary practical skills and workplace experience.  Demonstration of performance will be provided through a practical logbook to ensure students are fully equipped to enter the workforce after the completion of the qualification.

Work Placement

Duration: Time is based on tasks required to be completed through a log book

Work placement outline

Health Industry Training recognises that an important part of undertaking a qualification in health or community services is the practical component of the course. Work placement provides students with an avenue to apply practical skills in a ‘real life’ environment where you are able to practice the skills and knowledge you have learnt during the course.

It is a requirement of this qualification for students to undertake work placement for the Certificate III in Community Services.

Health Industry Training will work with you to find a suitable organisation for your work placement.  As a student it is important for you to discuss work placement opportunities with local organisations.  Once you have sourced a relevant host employer, Health Industry Training will be responsible for contacting them on your behalf to discuss work placement requirements.


Health Industry Training provides insurance to all students undertaking work placement as part of their qualification. Insurance covers Public Liability and Volunteer Workers insurance.


Depending on the organisation where your work placement will be conducted you may need to conduct a number of pre-placement requirements. All students will need to undertake a National Criminal Record check prior to placement. Health Industry Training can arrange the National Criminal Record check on your behalf for the cost of $18. Alternatively you can contact your local police station.

Assessment Methods

Health Industry Training uses a range of assessment methods to ensure sufficient evidence can be gathered to demonstrate you can perform the tasks  against the specified criteria. Assessment methods can include:

  • Short answer questions
  • Projects
  • Case studies
  • Scenarios
  • Reports
  • Workplace portfolios
  • Work placement logbook
  • Research reports
  • Presentations

Recognition of Prior Learning

Many of our students already have a high level of skills, knowledge and expertise that can be recognised through a Recognition of Prior Learning (RPL) process.

RPL takes into account any previous formal study, work and life experience and then assesses this against the elements of competency to determine if you can receive credit toward a qualification. Students seeking recognition can apply for RPL on enrolment into a qualification or throughout the duration of their study.

Credit Transfer

If you have completed a unit of competency within your intended qualification with another Registered Training Organisation (RTO) you may be able to apply for a credit transfer or exemption. A copy of the original transcript must be provided when applying for a credit transfer.

Admission Requirements

Entry Requirements

To enrol in the Certificate III in Community Services it is anticipated that you will have completed year 10 or equivalent.

In addition students will need to provide Health Industry Training with their Unique Student Identifier number.

IT Requirements

To complete the course you will need access to a computer and the Internet.

In addition you will need basic computer skills to conduct research on your current topics and complete your assessments. In particular, you will need skills in word processing and PowerPoint presentations.

Minimum Age Requirements

The minimum age for this course is 16 years old.  If you are under 18 years of age your enrolment form must be signed by a parent or guardian.

Literacy, Language, Numeracy (LLN) Requirements

Students must have an adequate level of Language, Literacy and Numeracy skills (LLN).  Entry into the course requires English proficiency to Year 10 level or equivalent. Students are able to test their LLN skills by completing an appropriate level LLN test by emailing info@healthindustrytraining.org.  For additional information and support contact the Reading Writing Hotline at www.readingwritinghotline.edu.au


Queensland residents only

This course if available through the Australian Apprenticeship Scheme. The Australian Apprenticeships Scheme is government funded training available for school-based students, new and existing employees. The traineeship program addresses skills needs by making government funding available to Health Industry Training to deliver the training. Additional incentives for employers are also available to provide students with paid work for the duration of the traineeship.  There are no costs to the student.

Certificate 3 Guarantee: Health Industry Training is proud to be a pre-qualified supplier for the Queensland Government, under the Certificate 3 Guarantee. To be eligible for the Certificate 3 Guarantee, participants must not hold or be undertaking a Certificate III qualification. Qualifications undertaken at school do not affect eligibility. The cost for students is $50/unit or $80/unit if paid by a third party.


To assist students who are not eligible for funding, Health Industry Training offers financial assistance to students by allowing students to either:

  • pay the cost of the course in full and receive a 10% discount on the full cost of the course; or
  • take advantage of our affordable payment plan options (weekly, fortnightly or monthly instalments) (see enrolment form for additional information)

Student Support

Throughout your course with Health Industry Training, you will be provided with a range of support services depending on your individual needs.

One-on-one trainer support: You will be provided with a trainer that has extensive experience and expertise in the course content and the industry sector. Our professional trainers are there to ensure you have a successful learning journey where you can contact them via phone or email.

In addition to your trainer, the administration team can provide you with support including your enrolment, changes to contact details or study plan, assisting with accessing your online assessment system, progress report and any issues you may encounter throughout your course.

Peer support

Health Industry Training appreciates that distance/online learning can be an isolated experience for some students.  To assist with isolation all students have the option to be part of a Facebook peer support group. Peer support groups can be a positive experience where you can study with like-minded people, ask questions relating to your course and build friendships.

Financial support

The Certificate III in Community Services is Austudy / Abstudy approved. Please contact your local Centrelink office for eligibility requirements and application.

Course Structure

On enrolment into the units you will be provided with learner guides, reference material and online access.

12 units are required for award of this qualification including:

  • 5 core units
  • 7 elective units

View the course outline, including the recommendation for the order in which you should complete your units, by clicking on the ‘Download Course Outline’ button on the bottom left hand side of this page.