Certificate III in Individual Support

Course Reference


Maximum 24 Months

Delivery Method

Flexible (including online assessment), Work Placement

Enrolment Method
Open enrolment

Prospective Career Roles

Personal care worker, Aged care worker, Residential care worker, Support worker, Home care assistant, Community care worker, Disability worker

Assessment Methods

Short answer questions
Case studies
Workplace portfolio
Research reports
Work Placement


Certificate III in Individual Support is a combination of the Certificate III in Aged Care, Disability and Home and Community Care. The Certificate III in Individual Support is designed for students wishing to gain a rewarding career as a personal care worker. Enrolling in the Certificate III in Individual Support will equip you with the necessary knowledge, skills and practical experience to work within in a residential aged care facility, disability or home and community care.

Due to Australia’s increasing population, it has never been a better time to consider a career in Individual Support. It is anticipated that by November 2018, the number of job openings for Aged Cares is expected to greater than 50,000.

The Certificate III in Individual Support reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Whether you are an existing worker or new entrant to the sector, the flexibility of Health Industry Training’s aged care course will allow you to study at your own pace, based on your own individual experiences and learning support.

Course Information

Delivery Method

The Certificate III in Individual Support is delivered through a blended delivery method. You will be provided with a ‘Learner Resource’ and ‘Assessment Booklet’ for each unit of competency. Assessments are to be completed in a normal word document attached to an email and sent directly to your trainer for all theoretical assessments. It isa requirement of this qualification that you will undertake work placement. This will provide you with the necessary practical skills and workplace experience. Demonstration of performance will be provided through a practical logbook to ensure students are fully equipped to enter the workforce after the completion of the qualification.

Work Placement Duration:

Approximately 100 hours based on tasks required to be completed through a log book

Work placement outline

Health Industry Training recognises that an important part of undertaking a qualification in health or community services is the practical component of the course. Work placement provides students with an avenue to apply practical skills in a ‘real life’ environment where you are able to practice the skills and knowledge you have learnt during the course. It is a requirement of this qualification for students to undertake work placement for the Certificate III in Individual Support. Health Industry Training will work with you to find a suitable organisation for your work placement. As a student it is important for you to discuss work placement opportunities with local organisations. Once you have sourced a relevant host employer, Health Industry Training will be responsible for contacting them on your behalf to discuss work placement requirements.


Health Industry Training provides insurance to all students undertaking work placement as part of their qualification. Insurance covers Public Liability and Volunteer Workers insurance.


Depending on the organisation where you undertake placement,you may need to conduct a number of pre-placement requirements. All students will need to undertake a National Criminal Record check prior to placement. Health Industry Training can arrange the National Criminal Record check on your behalf for the cost of $17. Alternatively you can contact your local police station.

Assessment Methods

Health Industry Training uses a range of assessment methods to ensure sufficient evidence can be gathered to demonstrate you can perform the tasks against the specified criteria. Assessment methods can include:

  • Short answer questions
  • Projects
  • Case studies
  • Scenarios
  • Reports
  • Workplace portfolios
  • Work placement logbook
  • Research reports
  • Presentations

Recognition of Prior Learning

Many of our students already have a high level of skills, knowledge and expertise that can be recognised through a Recognition of Prior Learning (RPL) process.

RPL takes into account any previous formal study, work and life experience and then assesses this against the elements of competency to determine if you can receive credit toward a qualification. Students seeking recognition can apply for RPL on enrolment into a qualification or throughout the duration of their study.

Credit Transfer

If you have completed a unit of competency within your intended qualification with another Registered Training Organisation (RTO) you may be able to apply for a credit transfer or exemption. A copy of the original transcript must be provided when applying for a credit transfer.

Admission Requirements

Entry Requirements

There are no entry requirements for the Certificate III in Individual Support. However, it is anticipated that you will have completed year 10 or equivalent.

IT Requirements

To complete the course you will need access to a computer and the Internet.

In addition you will need basic computer skills to conduct research on your current topics and complete your assessments. In particular, you will need skills in word processing and PowerPoint presentations.

Minimum Age Requirements

The minimum age for this course is 16 years old.  If you are under 18 years of age your enrolment form must be signed by a parent or guardian.

Literacy, Language, Numeracy (LLN) Requirements

Students must have an adequate level of Language, Literacy and Numeracy skills (LLN).  Entry into the course requires English proficiency to Year 10 level or equivalent. Students are able to test their LLN skills by completing an appropriate level LLN test by emailing info@healthindustrytraining.org.  For additional information and support contact the Reading Writing Hotline atwww.readingwritinghotline.edu.au


Queensland residents ONLY.

Certificate 3 Guarantee: Health Industry Training is proud to be a pre-qualified supplier for the Queensland Government, under theCertificate 3 Guarantee. To be eligible for the Certificate 3 Guarantee, participants must not hold or be undertaking a Certificate III qualification. Qualifications undertaken at school do not affect eligibility. The cost for students on a Centrelink concession is $20 per unit. For non-concession students or payments made by a third party, the cost is $40 per unit.

Australian Apprenticeship Scheme

Queensland residents ONLY –  This course is available through the Australian Apprenticeship Scheme. TheAustralian Apprenticeships Scheme is government funded training available for school-based students, new and existing employees. The traineeship program addresses skills needs by making government funding available to Health Industry Training to deliver the training. Additional incentives for employers are also available to provide students with paid work for the duration of the traineeship. There are no costs to the student.

Other States – This course is also available to be delivered as a traineeship in other states. Training is available for new and existing employees. Please contact your preferred apprenticeship centre to arrange sign up of your Traineeship.


To assist students who are not eligible for funding, Health Industry Training offers financial assistance to students by allowing students to either:

  • pay the cost of the course in full and receive a 10% discount on the full cost of the course; or
  • take advantage of our affordable payment plan options (weekly, fortnightly or monthly instalments) (see enrolment form for additional information)

Student Support

Throughout your course with Health Industry Training, you will be provided with a range of support services depending on your individual needs.

One-on-one trainer support: You will be provided with a trainer that has extensive experience and expertise in the course content and the industry sector. Our professional trainers are there to ensure you have a successful learning journey where you can contact them via phone or email.

In addition to your trainer, the administration team can provide you with support including your enrolment, changes to contact details or study plan, assisting with accessing your online assessment system, progress report and any issues you may encounter throughout your course.

Peer support

Health Industry Training appreciates that distance/online learning can be an isolated experience for some students. To assist with isolation all students have the option to be part of a Facebook peer support group. Peer support groups can be a positive experience where you can study with like-minded people, ask questions relating to your course and build friendships.

Financial support

The Certficate III in Individual Support is Austudy / Abstudy approved. Please contact your local Centrelink office for eligibility requirements and application.

Course Structure

View the course outline, including the recommendation for the order in which you should complete your units, by clicking on the ‘Download Course Outline’ button on the left hand side of this page.

On enrolment into the units you will be provided with learner guides, reference material and online access.

13 units are required for award of this qualification including:

  • 7 core units
  • 6 elective units