Diploma of Community Services

Course Reference
CHC52015

Duration

Maximum 24 months


Delivery Method

Flexible (including online assessment), Work Placement


Enrolment Method
Open enrolment

Prospective Career Roles

Case coordinator Care manager Care coordinator Case manager


Assessment Methods

Short answer questions
Projects
Case studies
Workplace portfolio
Research reports


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The Diploma of Community Services applies to workers who deliver case management, coordination and case work intervention services to clients.

Community services workers provide support to individuals and groups.  This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects.

Employment for this occupation rose moderately in the past five years and in the long-term (ten years). Looking forward, employment for Case Managers to November 2018 is expected to grow strongly.

This is a moderate size occupation sector suggesting that opportunities for Case Managers should be available in most regions.

Course Information

Delivery Method

The Diploma of Community Service is delivered through a blended delivery method. You will be provided with a ‘Learner Resource’ and ‘Assessment Booklet’ for each unit of competency.  Assessments are to be completed in normal word document attached to an email and sent directly to your trainer for all theoretical assessments.

It is a requirement of this qualification that you will undertake work placement. This will provide you with the necessary practical skills and workplace experience.  Demonstration of performance will be provided through a practical logbook to ensure students are fully equipped to enter the workforce after the completion of the qualification.

Work Placement

Duration: Time is based on tasks required to be completed through a log book

Work placement outline

Health Industry Training recognises that an important part of undertaking a qualification in health or community services is the practical component of the course. Work placement provides students with an avenue to apply practical skills in a ‘real life’ environment where you are able to practice the skills and knowledge you have learnt during the course.

It is a requirement of this qualification for students to undertake work placement for the Diploma of Community Services.

Health Industry Training will work with you to find a suitable organisation for your work placement.  As a student it is important for you to discuss work placement opportunities with local organisations.  Once you have sourced a relevant host employer, Health Industry Training will be responsible for contacting them on your behalf to discuss work placement requirements.

Insurance

Health Industry Training provides insurance to all students undertaking work placement as part of their qualification. Insurance covers Public Liability and Volunteer Workers insurance.

Assessment Methods

Health Industry Training uses a range of assessment methods to ensure sufficient evidence can be gathered to demonstrate you can perform the tasks against the specified criteria. Assessment methods can include:

  • Short answer questions
  • Projects
  • Case studies
  • Scenarios
  • Reports
  • Workplace portfolios
  • Research reports
  • Presentations

Recognition of Prior Learning

Many of our students already have a high level of skills, knowledge and expertise that can be recognised through a Recognition of Prior Learning (RPL) process.

RPL takes into account any previous formal study, work and life experience and then assesses this against the elements of competency to determine if you can receive credit toward a qualification. Students seeking recognition can apply for RPL on enrolment into a qualification or throughout the duration of their study.

Credit Transfer

If you have completed a unit of competency within your intended qualification with another Registered Training Organisation (RTO) you may be able to apply for a credit transfer or exemption. A copy of the original transcript must be provided when applying for a credit transfer.


Admission Requirements

Entry Requirements

To enrol in the Diploma of Community Services it is anticipated that you will have completed year 10 or equivalent.

In addition students will need to provide Health Industry Training with their Unique Student Identifier number.

IT Requirements

To complete the course you will need access to a computer and the Internet.

In addition you will need basic computer skills to conduct research on your current topics and complete your assessments. In particular, you will need skills in word processing and PowerPoint presentations.

Minimum Age Requirements

The minimum age for this course is 16 years old.  If you are under 18 years of age your enrolment form must be signed by a parent or guardian.

Literacy, Language, Numeracy (LLN) Requirements

Students must have an adequate level of Language, Literacy and Numeracy skills (LLN).  Entry into the course requires English proficiency to Year 10 level or equivalent. Students are able to test their LLN skills by completing an appropriate level LLN test by emailing info@healthindustrytraining.org.  For additional information and support contact the Reading Writing Hotline at www.readingwritinghotline.edu.au


Finance

Queensland residents only

Higher Level Skills: Health Industry Training is proud to be a pre-qualified supplier for the Queensland Government, under the Higher Level Skills program. To be eligible for the Higher Level Skills funding, participants must not hold or be undertaking a Certificate IV or higher qualification and must be an existing worker in the Community Services Industry. Qualifications undertaken at school do not affect eligibility. The cost for students is $50/unit or $100/unit if paid by a third party.

Fee-paying

To assist students who are not eligible for funding, Health Industry Training offers financial assistance to students by allowing student to either:

  • Pay the cost of the course in full and receive a 10% discount on the full cost of the course; or
  • Take advantage of our affordable payment plan options (weekly, fortnightly or monthly instalments) (see enrolment form for additional information)

VET FEE-HELP

VET FEE-HELP is a student loan scheme for Vocational Education and Training (VET) sector that is part of the Higher Education Loan Program (HELP). For eligible students, VET FEE-HELP provides you with the option of:

  • deferring all of your tuition fees; or
  • paying some of your tuition fees upfront and deferring the balance

To be eligible for VET FEE-HELP students must:

  • be an Australian citizen or permanent humanitarian visa holder who will be a resident in Australia for the duration of study;
  • be undertaking study as a full fee paying student;
  • provide a tax file number;
  • have completed, signed and submitted a ‘Request for VET FEE-HELP Assistance’ form on or before the census date;
  • not exceed their FEE-HELP loan limit

Student Support

Throughout your course with Health Industry Training, you will be provided with a range of support services depending on your individual needs.

One-on-one trainer support: You will be provided with a trainer that has extensive experience and expertise in the course content and the industry sector. Our professional trainers are there to ensure you have a successful learning journey where you can contact them via phone or email.

In addition to your trainer, the administration team can provide you with support including your enrolment, changes to contact details or study plan, assisting with accessing your online assessment system, progress report and any issues you may encounter throughout your course.

Peer support

Health Industry Training appreciates that distance/online learning can be an isolated experience for some students. To assist with isolation all students have the option to be part of a Facebook peer support group. Peer support groups can be a positive experience where you can study with like-minded people, ask questions relating to your course and build friendships.

Financial support

The Diploma of Community Services  is Austudy / Abstudy approved. Please contact your local Centrelink office for eligibility requirements and application.


Course Structure

On enrolment into the units you will be provided with learner guides, reference material and online access.

16 units are required for award of this qualification including:

  • 8 core units
  • 8 elective units

View the course outline, including the recommendation for the order in which you should complete your units, by clicking on the ‘Download Course Outline’ button on the bottom left hand side of this page.


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